These terms govern all services offered by Superhuman Wellness to individual and corporate clients. The French version shall prevail in all circumstances.
Version in force as of: 27 May 2026. These terms supersede all prior versions. The French version shall prevail in all circumstances.
These General Terms and Conditions of Sale (hereinafter "GTC") apply to all services offered by Superhuman Wellness (Sàrl in process of incorporation, hereinafter "SW" or "the Service Provider") to individual (B2C) and corporate (B2B) clients, unless otherwise expressly agreed in writing.
Any order or booking of a service constitutes unconditional acceptance of these GTC by the client. These GTC are permanently available at superhuman-wellness.com/cgv.html.
SW reserves the right to amend these GTC at any time. The applicable version is the one in force on the date of the order or signing of the service agreement.
Superhuman Wellness (Sàrl in process of incorporation)
Registered office (planned): Rue du Rhône 80, 1204 Geneva, Switzerland
Director: Rémy Maffre
E-mail: contact@superhuman-wellness.ch
Phone: +41 78 312 34 27
SW offers preventive wellness and health optimisation services on a non-medical basis, including:
Disclaimer: SW's services are preventive wellness services of a non-medical nature. They do not constitute a medical act, diagnosis or prescription. SW recommends that every client consult a physician before beginning any protocol, in particular if a pre-existing health condition is present.
The service contract is formed between SW and the client upon SW's receipt of the deposit payment (or full payment for services with no deposit), together, where applicable, with a signed enrolment form or purchase order.
For programmes (B2C and B2B), a detailed quotation is sent to the client in advance. Acceptance of the quotation combined with payment of the deposit constitutes conclusion of the contract. A confirmation receipt is sent to the client by e-mail within 48 business hours.
For one-off services (initial assessment, single session), the contract is formed upon receipt of payment or confirmation of the booking via Calendly.
All prices are quoted in Swiss francs (CHF). SW is not currently subject to Swiss VAT. Prices are fixed for the contractually defined duration of the programme, subject to any statutory changes in tax legislation.
Accepted payment methods: bank transfer (IBAN shown on invoice), TWINT, credit/debit card via secure payment link. Any bank charges are the client's responsibility.
Any payment overdue beyond the due date shown on the invoice shall automatically, without prior notice, give rise to:
In the event of persistent non-payment, SW reserves the right to terminate the contract with immediate effect and to recover the amounts due through legal proceedings, with the costs of recovery remaining the defaulting client's responsibility.
Under Swiss law (Code of Obligations), there is no statutory right of withdrawal for service contracts concluded off-premises or at a distance once performance of the service has commenced at the client's express request, or where the client has expressly waived the right of withdrawal.
By accepting these GTC and paying the deposit, the client acknowledges that the service will commence in accordance with the agreed schedule and expressly waives any right of withdrawal once the programme has started. The deposit paid is non-refundable in the event of withdrawal after the programme has commenced.
Any cancellation of an individual session must be communicated to SW by e-mail or telephone at least 48 business hours before the scheduled time. Cancellations made within 48 hours or no-shows will be treated as completed sessions and remain payable. No refund or rescheduling will be granted.
Early termination of a programme by the client is possible upon 30 calendar days' written notice. Sessions already completed are payable in full. Remaining sessions falling after the notice period will be refunded on a pro-rata basis, less a deduction of 10% administrative fee, provided the programme has been running for at least 30 days.
The initial deposit is non-refundable in the event of early termination.
SW reserves the right to terminate the contract with 30 days' notice in the event of a proven technical or organisational impossibility, or with immediate effect in the event of a material breach by the client (non-payment, conduct incompatible with service delivery). In the latter case, all amounts due remain payable.
SW undertakes a best-efforts obligation: protocols are designed and delivered in accordance with current standards of preventive wellness practice and available scientific data.
SW cannot guarantee specific results, as individual biological responses to protocols are inherently variable. Any reference statistics and data cited (stress reduction, HRV improvement, etc.) are drawn from published scientific literature and do not constitute a promise of results for any given individual.
SW commits to full transparency regarding measurements taken (before/after biomarkers) and will inform the client if measured results fall below the agreed objectives, proposing protocol adjustments.
SW's liability, in the event of a proven breach of its contractual obligations, is limited to the total amount actually paid by the client under the current contract.
SW is not liable for indirect or consequential damages or loss of revenue suffered by the client, whatever the cause. SW accepts no liability for the consequences of inaccurate or incomplete medical information provided by the client at the initial assessment.
The medical consultation with Dr Denys Coester is an independent medical service. SW shall not be held liable for any acts, diagnoses or prescriptions issued by that practitioner.
Personal and biological data collected in the course of services are processed in accordance with SW's privacy policy, which complies with the nFADP (revised Swiss Federal Act on Data Protection). Health data are hosted exclusively in Switzerland (Infomaniak Network SA, Geneva). Any consent to the collection of biomarkers is given in writing and separately.
The protocols, methods, questionnaires, analytical tools and educational materials developed by SW are the exclusive property of SW and are protected by Swiss copyright law (CopA). They may not be reproduced, transmitted or used without SW's prior written consent. Biomarker reports produced for a client are strictly for that client's personal use.
SW shall not be liable for the non-performance or delayed performance of its obligations in the event of force majeure as defined by the Swiss Code of Obligations (unforeseeable, insurmountable events beyond the parties' control: pandemic, natural disaster, government order, etc.). SW will inform the client as soon as possible and propose rescheduling of undelivered services. If the situation persists beyond 60 days, either party may terminate the contract without penalty, with undelivered sessions refunded on a pro-rata basis.
Any complaint relating to a service must be submitted in writing (e-mail to contact@superhuman-wellness.ch) within 10 calendar days of the delivery of the disputed service. After this period, the service is deemed to have been delivered in accordance with the contract and no complaint will be accepted. SW undertakes to process any valid complaint within 15 business days.
These GTC are governed by Swiss law, to the exclusion of any conflict-of-laws rules. In the event of a dispute arising from these GTC or a service contract, the parties undertake to seek an amicable resolution within 30 days. Failing agreement, the dispute shall be subject to the exclusive jurisdiction of the courts of the Canton of Geneva. The French version of these GTC shall prevail in all circumstances.
If any provision of these GTC is declared null and void or unenforceable under applicable law, that nullity shall not affect the remaining provisions, which shall continue in full force and effect. The parties undertake to replace the void provision with a valid clause producing an economic effect as close as possible to that of the original provision.